The Aether Industries logotype circa 2022, featuring orange, light blue and light green circles in a triangle formation, accompanied by the words "Aether Industries - Web Development and Design" in lowercase

Website Support

If something goes wrong with your website, Aether Industries offers a website support service to help find the cause of the problem, and get it fixed as soon as possible.

Whether it’s as simple as an image not displaying correctly, your contact form not sending emails, or something more drastic, we can either fix the problem outright or deal with other support teams as necessary. No need to waste your time chatting to support, or puzzling your way through technical jargon – we’ve got that covered!

We’re happy to help anyone who’s experiencing website issues, and our hourly rates are reduced for Aether Services clients. (Sign up to the Gold plan for the highest benefits, and priority support access!)

We charge you an initial investigation fee (which is deducted from our final costs if you go ahead with a fix), and once we’ve discovered the cause of the problem we’ll send you a quote for correcting it. If we can’t solve it ourselves and we have to hand the problem to a third-party support team, you’ll only pay us the investigation fee. More details can be found in the Aether Services Terms and Conditions.

If you need someone to add, remove or update your website content while you concentrate on running your business, we can help with that too!

Submit a Support Request


Do not submit any sensitive information (such as website login details or payment information) through this form or via email. Aether Industries will provide information on more secure methods of submitting this data (if necessary) when we respond to your message.

Aether Industries will not be held responsible for the security of any sensitive information submitted through this form.

Your payment information is processed and stored by Stripe in accordance with their privacy policy.

The following payment information is stored by Stripe when you complete the Stripe checkout process:

  • Your name and email address (as submitted in the form)
  • The last 4 digits of your card number
  • The card’s expiry date
  • The type of card (e.g. Visa/Mastercard)
  • The card issuer (your financial institution)
  • The origin (country) of the payment
  • Whether the card passed the CVC check

The information you submit in the form below (along with your card type and the last 4 digits of your card number) is stored in a secure area of the Aether Industries website. All information is kept confidential and secured behind strong passwords and two-factor authentication.

If you receive any form of communication that claims to be from Aether Industries requesting your payment information, please contact us via our website, phone or email as soon as possible.

Prevention is better than a cure!

Let Aether Industries maintain your website to help prevent problems before they occur.